Questions,
answered.

380m from Exit 1 of Sinnonhyeon Station, about 5 minutes on foot. From Nonhyeon Station (Line 7) it’s a 7-minute walk; from Gangnam Station (Line 2 & Shinbundang Line) it’s about 10 minutes. Address: 27-6, Sapyeong-daero 53-gil, Seocho-gu, Seoul.

Check-in is from 3:00 PM (15:00). Self check-in via unmanned kiosk is available, so late-night or early-morning arrivals are fine.

Two types: Standard Capsule (W120×H110×D220cm) and Deluxe Double Capsule (W160×H110×D220cm). Floors are separated by gender.

Yes. Gangnam Medical Street is a 1-minute walk. Quiet private capsules with individual lighting control and free massage chairs create a recovery-focused environment, so many guests stay after procedures.

Limousine Bus 6703 stops directly at Sinnonhyeon Station and is most convenient (no transfers, every 50–65 minutes). You can also take AREX→Line 9 Express (about 75–90 minutes, 1 transfer).

Yes. Before check-in and after check-out, use the self-lock luggage storage in the 1F lounge cafe free of charge. Each capsule also has personal lockers inside (for suitcases 35×50×85cm; for bags 18×47×45cm, internal dimensions).

Yes. All facilities in the basement lounge are free for guests: showers, massage chairs, ramen cooker, washer-dryer & air dresser, personal lockers, and more.

Book in real time on the official page (booking.hotelat.com). At the hotel cafe Lounge at Gangnam, in-house guests get 30% off.

① If you left it in the room or locker Front desk hours: Visit the 1F front desk. We will reissue your key. After front desk hours: Use 1:1 support at the 1F kiosk, or scan the night-time QR code in common areas to contact us. After verification, we will reissue your key via the kiosk. ② If you lost the key A reissue fee applies in principle, but the first reissue is free. From the second time onward, the fee is 20,000 won per card. ※ If a reissue is needed, please check front desk hours and the after-hours guidance.

Q. I lost my room key (card), or left it in the locker and cannot pass the door. What should I do? A. Emergency release buttons are installed in common areas. If you cannot exit a common area because you lost your key or left it in the locker, press the release button located below the card reader at every common-area exit. Note: To re-enter that area, you must tap your room card. Guide: - Exiting common areas: use the release button below the card reader - Re-entry: room card required - If you lost your card, request a reissue at the front desk or via after-hours 1:1 support.

In the past we occasionally assisted on site with gender or room changes, but due to repeated disputes and refund requests arising from providing rooms different from the reservation, from Q2 2026 we follow the same check-in standards strictly per the policies on our website and the booking platforms. 1. If you booked via https://hotelat.com Website bookings are managed directly by the hotel. Cancellation/change rules vary by rate (e.g., nonrefundable from 3 days before check-in). Share the booker’s name and stay dates and we will advise what’s possible per the rule on your booking. 2. If you booked via a platform (Agoda, Expedia, etc.) For platform bookings, the hotel is not authorized to directly process gender changes, cancellations, refunds, or reservation changes. Please check the platform’s policy and contact its customer service to ask about date changes, room changes, or relocation support. Platform bookings cannot be handled directly by the hotel, and most platforms do not provide a direct contact channel to the hotel, so your understanding is appreciated.

Check-out is by 11:00 AM. Check-in is from 3:00 PM, and 24-hour kiosk self check-in is available. If you need to stay past the time, please see the late check-out guide.

Yes. We operate 24-hour unmanned kiosk self check-in, so night or early-morning arrivals are fine. Check-in is available after 3:00 PM; if you arrive earlier, you can store luggage 24/7 at the 1F self storage, enjoy the area, and check in at the kiosk at check-in time.

Showers and rooms are available only after check-in. Paid early check-in is available after 8:00 AM during front desk hours at 10,000 won per hour, subject to same-day availability. Please inquire before arrival or on site. If you arrive before check-in, use the 1F self storage (24 hours).

No free parking. On-site parking is available for 30,000 won per car (limited spaces). If on-site parking is difficult or you prefer other options, we recommend nearby public parking or Modu Parking.

We operate women-only on 3F and men-only on 4F. If you booked the wrong gender, changes or refunds are not available in principle (as it impacts opposite-gender inventory sales). For OTA bookings (Agoda, Booking.com, etc.), contact the platform. Unauthorized entry to a different-gender floor/room may cause issues; please check with the front desk or kiosk before entering.

For platform bookings, the hotel is not authorized to process cancellations, changes, or refunds. Check each platform’s policy and contact the platform. Only direct bookings via the hotel website (hotelat.com) can be handled by the hotel, and policies vary. With proof of flight cancellation/delay, complimentary cancellation may be considered; simple date changes, general illness, or wrong gender selections may be non-refundable. Share the booker’s name and stay dates for guidance.

Complimentary high-speed Wi‑Fi is provided. SSID: AT GANGNAM / No password

If only minors are staying, please bring a parental consent letter and submit it to the 1F cafe front desk on the day of check-in. The cafe front desk operates until 9:00 PM. No specific form is required; once consent is confirmed, we will assist your stay.

The kiosk is available 24/7. For inquiries, call 0507-1449-5442, or message via LINE/Kakao: avalue, WeChat: avalue2, or use website Channel Talk/email/text. If calls cannot be answered, please leave a message or chat; we will reply in order.

Building access is available 24 hours. Address: 27-6, Sapyeong-daero 53-gil, Seocho-gu, Seoul. If the front door doesn’t open well, use the right-back door. Check in at the 1F kiosk. If you lost your key or cannot pass the elevator/floor security door: before 9:00 PM, ask the 1F staff; after 9:00 PM, use the kiosk Help button or the QR chat posted at the kiosk/elevator/hallway.

Subject to same-day availability and charged at 10,000 won per hour. After payment, your key’s expiration (check-out) time must be updated in the system for smooth access; please confirm with the front desk or staff that the new time has been applied.

OTA “special requests” are not guaranteed. Free changes of room position (upper/lower) are not available. Lower-floor rooms are priced higher; changing from an upper to a lower floor requires a 10,000 won per night surcharge. If you require a specific floor/position, please select that rate/product when booking.

For consecutive-night bookings, you usually keep the same capsule and do not need to check out in between. If you miss the first night, you can still check in the next day. However, the already-past first night cannot be cancelled free of charge afterward. Advance cancellations/changes follow the policy of the channel you booked (platform or website).

Towels are provided in the shared shower rooms and locker area. Room/common-area cleaning is generally from 11:00 AM to 4:00 PM. For stays of 4 nights or longer, full linen changes are done every 3 nights. If you need earlier replacement, contact the front desk or kiosk.

A 20,000 won fee applies for lost or unreturned room keys (card keys). If you left it in the room/locker: before 9:00 PM, ask the 1F staff; after 9:00 PM, request reissue via the kiosk Help button or QR chat.

We’re sorry for the inconvenience. If you find an issue right after check-in, contact the front desk or kiosk immediately. The property is covered by CCTV. If the hotel confirms issues such as unexchanged linen, we will help with a free refund. If not confirmed, or if the hotel can provide evidence of proper replacement, free cancellation/refund may not be possible.

From Gimpo Airport Station, take Line 9, exit at Sinnonhyeon Station Exit 1, and walk.

Yes. At Lounge at Gangnam, in-house guests receive 30% off drinks.

If it was a mistaken payment, we can void same-day transactions to the same physical card used. Once verified, contact the front desk or kiosk support.

Smoking is not permitted inside the hotel.

Pets are not allowed.

No deposit is required at check-in.

Available for on-site cash payments to the hotel. For platform payments, please request a tax invoice or receipt from the platform.

Yes, the rooftop is available at all times.

The meeting room is paid. Reserve and pay via the in-room tablet or at the front desk.

Set the delivery address to the 1F self-storage area and the recipient name to the guest’s name. As it is a shared space, there is a risk of loss. The area is monitored by CCTV 24 hours.

We do not ship lost and found by courier or post. Even if an item is located, it must be collected in person. If you plan to pick it up, contact the front desk or our inquiry channels and we can hold it. (Requirements for shipping/customs/proof differ by country, and the hotel cannot take adequate action if issues occur in transit.)